Yahoo! and Rogers email clients

If you recently attempted to reset your 2015 H&R Block Online Tax Software password and received an email that was unreadable due to the inclusion of random symbols and characters, you will not be able to reset your password. This issue is directly related to the settings found within certain email servers such as Rogers and Yahoo!, and you may experience this problem if you used a Yahoo! email address to create a 2015 H&R Block Online Tax Software account.

We regret that this issue is beyond our control. However, there are a few work-arounds that we can suggest to you:

  • Open the email using an email client (such as Outlook ™) instead of a web-based email provider
  • Access the email on a mobile device (such as a smart phone or a tablet) directly through your mail application (not through a web browser)

If neither of those options work for you, we recommend that you create another 2015 H&R Block Online Tax Software account with a different email address.

To create a new 2015 H&R Block Online Tax Software account and proceed with filing your tax return, click this link.

 

Where can I learn more?