If a mistake is made, is it covered by a guarantee?​

We know we’ll get it right. If you pay a penalty because of our error, we’ll reimburse you, plus any interest.

You are also covered by our Maximum Refund Guarantee. Our Online Tax Experts get ongoing training on all tax rules, so we always know how those rules affect you and how to get you the maximum refund.

Need more help? You can message your Tax Expert at any time from the Messages section of your dashboard. VA_V1_Dashbrd_Messages_EN.jpg