How do I know the status of my return?

You can check the status of your return from your dashboard under the heading Your return's status. The status will update as your return moves through the process. VA_V1_ReturnStatus_EN.jpg

What does my return's status mean?

New Return: You'll see this status while you complete the steps to set up your account.

In Review: We are reviewing your documents to determine the price of your return and selecting an online Tax Expert to match your return's unique needs. 

Payment Due: Your return's price has been set. We provide the price upfront with no hidden fees or surprise costs along the way. Once you complete payment, your assigned Tax Expert will get started on your return. 

In Progress: Your assigned Tax Expert is preparing your return. 

Review and Approve: We've finished our part. Now it's time for you to review your return to make sure everything is right, and then authorize us to file.

Filing: Your Tax Expert is filing your return.

Complete: We've finished filing your taxes and you're good to go! You should have received a confirmation number. If you did not receive one, please contact us from the Messages section of your dashboard.

Need more help? You can message your Tax Expert at any time from the Messages section of your dashboard. VA_V1_Dashbrd_Messages_EN.jpg