Our online identity confirmation process helps protect you and your information from identity theft or fraud.
The confirmation is done through Trulioo, a leading global identity verification service. Initially, Trulioo compares the information you entered into your tax profile to available information about you from credit, consumer, and government databases. The process is secure and adheres to the highest standards of data privacy and industry compliance.
Don’t worry, this is not a credit check. Participating in the verification process will not affect your credit score.
Why do I need to add my ID and a selfie?
Before an H&R Block Online Tax Expert can prepare your taxes, we need to confirm it’s actually you creating the account. To confirm your identity, we’ll use photo matching to compare your selfie to the photo on your uploaded government ID. Even though we’re asking for a “selfie”, if there’s someone around to help, go ahead and have them take the photo for you.
We care about information security. Your ID and selfie will only be used for identity confirmation and will not be saved to your account.
For the best photo matching results, here are some tips to help make your selfie as similar to your ID photo as possible.
Use a high-resolution photo
We recommend using the option to upload your selfie directly from your phone's camera. However, if you opt to upload a photo from your computer, ensure the resolution is 72 dpi or above.
Consider your accessories
Unless you’re wearing glasses in your ID photo, remove them when taking your selfie. Also take off any other accessories that aren’t in your ID photo that cover or block your face such as hats or over-sized jewelry.
Face the camera straight-on
You’ll get the best results by facing the camera straight on. Avoid tilting or angling your head to the side.
Keep it neutral
Try to match the neutral expression you have in your ID photo. Avoid smiling, frowning, or showing your teeth.
Fit in the frame
Make sure your selfie isn't too close up or too far away. Fit from the top of your head down to your shoulders into the photo.
|Need more help? You can message your Tax Expert at any time from the Messages section of your dashboard.|